Cancellation & Refund Policy

This policy explains how Billiy Bell handles order cancellations, payment reversals, damaged/incorrect deliveries and approved refunds.

Order Cancellation

Please contact us as soon as possible if you want to cancel an order. A cancellation can be accepted only if the order has not progressed too far into packing, dispatch or fulfilment. Once an order has been dispatched, cancellation may not be possible and any eligible remedy will depend on the delivery condition and applicable law.

Payment Failed but Amount Debited

If the payment gateway or bank shows a debit but our website does not confirm the order, contact us with the order/payment reference. We will verify the gateway status. In many failed transactions the bank/payment network automatically reverses the amount; processing time depends on the bank or payment provider.

Refunds for Cancelled Orders

If we accept a cancellation after payment has been captured, an eligible refund will be initiated to the original payment method. We do not normally refund to an unrelated bank account or alternative payment method.

Damaged, Incorrect or Defective Product

If you receive an incorrect product, a product damaged in transit, or a material defect attributable to fulfilment, notify us promptly after delivery and provide your order number, description of the issue and clear photographs/video where reasonably required for verification.

Non-Returnable Situations

For hygiene, authenticity and product-integrity reasons, opened, used, tampered or materially altered fragrance/perfume products may not be eligible for return except where required by applicable law or where the item is verified as damaged, defective or incorrectly supplied.

Refund Processing Time

After a refund is approved and initiated, final credit timing is controlled by the payment gateway, bank or card network. It may take several business days to appear in your account depending on the payment method.

Shipping Charges

Original shipping charges and return-shipping costs may be non-refundable unless the return is caused by our error, a verified defect/damage, or applicable law requires otherwise.

Contact Before Returning

Do not send a product back without contacting us first. Use our Contact page or email amitarya102@gmail.com so we can provide the appropriate instructions.