Privacy Policy

This Privacy Policy explains how Billiy Bell collects, uses, stores and shares personal information when you browse our website, create an account, contact us or purchase products. By using the website, you acknowledge the practices described here.

1. Information We May Collect

We may collect information you provide directly, including your name, email address, phone number, account details, billing or delivery address, PIN/postal code, order notes, enquiries, product reviews and communication history.

2. Order and Transaction Information

When you place an order, we may process order number, products purchased, quantities, prices, discounts, delivery details, payment method, payment status, gateway transaction references and refund information where applicable.

3. Payment Information

Online payments may be processed by Razorpay and its banking/payment partners. Sensitive payment credentials such as complete card numbers, CVV or UPI PINs are entered into payment-provider or bank interfaces and are not intended to be stored by Billiy Bell. We may receive and store limited transaction metadata such as gateway order IDs, payment IDs, payment status, amount and timestamps for reconciliation, fraud prevention and customer support.

4. Technical Information

We may automatically receive technical information such as IP address, browser/device type, operating system, request timestamps, referring pages, session identifiers, cookies and security logs. This information may be used to operate the website, maintain sessions, prevent abuse and diagnose technical problems.

5. How We Use Information

We may use personal information to create and manage accounts, process orders, verify payments, arrange delivery, provide customer support, communicate order updates, respond to enquiries, manage coupons and reviews, prevent fraud, maintain security, comply with legal obligations and improve our services.

6. Sharing of Information

We may share information only as reasonably necessary with payment processors such as Razorpay, banks and payment networks; courier/logistics providers; hosting, email and technology service providers; professional advisers; regulators, law-enforcement or government authorities where required by law; and service providers acting on our behalf. We do not sell personal information to advertisers.

7. Cookies and Sessions

The website may use essential cookies or similar technologies for login sessions, cart functionality, checkout security, preferences and fraud prevention. Disabling essential cookies may prevent parts of the website from functioning correctly.

8. Data Retention

We retain information for as long as reasonably necessary for the purpose for which it was collected, including order fulfilment, accounting, tax, legal, fraud-prevention, dispute-resolution and support requirements. Retention periods may differ depending on the type of record and applicable law.

9. Security

We use reasonable administrative and technical safeguards designed to protect information from unauthorised access, alteration, loss or misuse. However, no internet transmission or electronic storage method can be guaranteed to be completely secure.

10. Your Choices and Rights

Subject to applicable law, you may ask us to correct inaccurate personal information, update your account details, raise a privacy concern or request information about our handling of your data. Some records may need to be retained where required for legal, tax, accounting, fraud-prevention or transaction purposes.

11. Children's Privacy

Our products and website are not intentionally directed to children who are not legally capable of entering into a purchase transaction. If you believe a child has provided personal information improperly, please contact us.

12. Third-Party Services

Our website may link to or use third-party services, including Razorpay and courier providers. Their handling of information is governed by their own terms and privacy policies. We encourage users to review the relevant third-party policies when using those services.

13. Changes to This Policy

We may update this Privacy Policy to reflect legal, operational or service changes. The latest version will be published on this page with the updated date.

14. Contact Us

For privacy questions or requests, contact Billiy Bell at amitarya102@gmail.com or +91 8849404197 . Business address: ARYA FRAGRANCE BAI RUKHI NI CHALI OOP PUSHPRAJ ESTATE POTALIYA CHAR RASTA SARASPUR AHMEDABAD -380018 GUJARAT INDIA.